Contact Us — Sweepstakes Casinos

Got a question about one of our reviews, spotted something that's changed, or want to flag an issue with a sweepstakes casino we cover? We'd like to hear from you. This page explains how to reach us and what we can — and can't — help with.

How to reach the Sweepstakes Casinos team

The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.

When you write in, it helps to include:

Which operator or page your message relates to, if applicable
Screenshots or specific details if you're reporting an error on the site
Whether you're asking a general question or reporting something that needs fact-checking

What we can help with

Our team reviews and compares sweepstakes and social casinos such as Crown Coins, SplashCoins, Casino.Click, Free Spins, Lucky.me and others listed on this site. We're happy to hear from readers about:

Corrections — if a welcome offer, eligible-state list, or other detail has changed since we last checked it, let us know so we can verify and update it
Feedback on our reviews and comparison tables
General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
Suggestions for platforms or topics you'd like us to cover

What we can't help with

We're an independent review and comparison site, not an operator, and we don't hold customer accounts. That means we're not able to:

Process withdrawals, redemptions, or refunds on behalf of any casino
Verify your identity or resolve KYC issues with a specific platform
Resolve billing disputes, closed accounts, or technical login problems
Give legal, tax, or financial advice about your specific situation

For any of the above, you'll need to contact the operator directly through the support channel listed on their own site, since only they can access your account details. If your question touches on state eligibility, age requirements, or redemption rules, checking the operator's own terms and conditions is the most reliable next step — laws and operator policies change, and we don't want to give you outdated or incorrect information about your own state.

Questions about responsible play

If you or someone you know is concerned about gaming habits, our Responsible Gambling page has information on staying in control, along with pointers to independent support resources. This is a separate matter from general contact enquiries, and we'd encourage you to look there first if that's what brought you here.

Before you write in about a specific offer

A few things worth checking yourself first, since they can often answer common questions faster than waiting for a reply:

Welcome offers and daily rewards are set by each operator and can change without notice — the terms on the operator's own site always take precedence over anything summarised here
Eligible states vary by platform, and some operators restrict access in states where sweepstakes promotions face legal challenges or enforcement action
Redemption of prizes through Sweepstakes Coins typically involves a minimum threshold and identity verification, so delays are often part of that standard process rather than a fault

You can read more about how we assess these platforms, our editorial ratings, and the wider sweepstakes model on our About Us page, and our Terms and Conditions set out how the site itself operates.

A note on what this site is

Sweepstakes Casinos is an independent comparison resource. We may earn commission when readers sign up to an operator through links on this site, but that relationship never decides how a platform is ranked or reviewed. If your message relates to a commercial partnership, editorial correction, or media enquiry, please say so in your email and we'll route it accordingly.

Next step

If you're ready to reach out, email us at [email protected] with as much detail as you can provide. For everything else — including account-specific issues — the operator's own support team will be able to help faster than we can, since they're the ones with access to your account.